Q4 2024 Earnings Conference Call May 8, 2025 3:00 AM ETCompany ParticipantsJunichi Miyakawa - President & CEOJun Shimba ...

Q1 2025 Results Conference Call April 29, 2025 2:00 AM ETCompany ParticipantsAiman Ezzat - Chief Executive OfficerNive Bhagat ...

Salutations. Back at the keyboard after a weekend away from the ballpark, and what a weekend the Cardinals had at the ...

Mr. Trump instructed the Corporation for Public Broadcasting, which funds public broadcasters in the United States, to end ...

A jury began hearing evidence Wednesday in the case of a Rockbridge County man accused of first-degree murder in his wife’s ...

This Solution Accelerator provides a reference implementation for an AI-assisted call center solution that uses Azure Communication Services to provide a phone-based voice channel for customers to ...

Two call center agents were mauled in two separate incidents by suspects who appeared like minors in Iloilo City on Wednesday. According to the report of GMA Regional TV’s John Sala in “Saksi” on ...

Two call center agents in Iloilo City were mauled by yet unidentified perpetrators in separate incidents. A closed-circuit television (CCTV) video showed that two motorcyles stopped by the roadside in ...

AI-powered knowledge bases significantly improve call center efficiency by providing agents with instant access to accurate and up-to-date information. "AI allows call centers to build knowledge ...

TCN, a cloud-based call center technology provider, announces further advances to Workforce Optimization offerings.

AI call center technology is AI call center technology is enhancing the customer experience while improving the daily workflow for agents. This article will explore how call center AI is changing ...