Invoca achieves 50% year-over-year growth as customers turn to its AI-driven contact center solution to increase agent productivity, improve customer experience, and drive stronger revenue results.

Dialpad continues its leadership as the only contact center platform that can coach agents in real time with native Ai SAN FRANCISCO--(BUSINESS WIRE)--Dialpad, Inc., the leading Ai-powered ...

Contact centers have the potential to drive growth and strengthen customer loyalty. As customer expectations are continuously ...

without the need for more agents. The result: shorter hold times for patients and more time for staff to focus on high-touch and high-value tasks. “When patients call a practice, Dash Voice AI ...

Two call center agents in Iloilo City were mauled by yet unidentified perpetrators in separate incidents. A closed-circuit television (CCTV) video showed that two motorcyles stopped by the roadside in ...

Jared Nordlund, UnidosUS’ Florida director, said the group is advocating for DCF to hire more bilingual call center agents. “Clearly, the money we advocated for last session to beef up call ...

Two call center agents were mauled in two separate incidents by suspects who appeared like minors in Iloilo City on Wednesday. According to the report of GMA Regional TV’s John Sala in “Saksi” on ...

Michigan State University’s Wharton Center for Performing Arts announced its selections for the 2025-2026 performing arts season on Wednesday, April 23. Starting in September, the upcoming ...

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In this elaborate scheme, scammers pose as airline customer service agents and target ... has a contact page, help center or similar section on its website. If you have an airline credit card, you ...

The pair talked to more than 100 companies in different industries and verticals and discovered that in the home services vertical, many sales begin with a call made to a call center. Home ...