Managing change effectively doesn’t eliminate background conversations; rather, it surfaces those conversations. Ambivalence ...

If organizations want different results, leaders must attend to how the entire system—and the stories that sustain it—operate together.

Ron Vachris does not fit the profile of a typical risk-taking executive.

The global customer relationship management (CRM) market hit $112 billion in 2025—billions in software licensing, billions more in implementation services, ...