PolyAI, a leading provider of AI agents for enterprise customer service, today announced the launch of its latest version of Agent Studio, the world's only voice-first omnichannel platform for ...

Deepgram, the leading voice AI platform for enterprise use cases, today announced Aura-2, its next-generation text-to-speech (TTS) model purpose-built for real-time voice applications in ...

Engineered for clarity ... perfect balance of natural speech and enterprise-grade accuracy, enabling organizations to create voice experiences that truly enhance customer engagement while ...

On April 7, he delivered a speech at a swearing-in ceremony for the Foreign Service Orientation class that left attendees shocked and befuddled—both because it contained references to talking dolphins ...

Captain Michael Fulford-Dobson, who has died aged 93, was a naval officer who gave himself to public service and charitable work in retirement. As a midshipman, Fulford-Dobson completed his ...

Some businesses closely monitor their customer relationships to identify ways to improve their service and products and to understand how to better meet their needs. The way businesses treat their ...

LeaMond said AARP is "deeply troubled" by what it called "a startling and sudden decline in customer service," citing a skyrocketing rate of "agent busy" messages. That metric tracks the ...

Many people choose a credit card for its great rewards program or signup bonus. But what they often forget to consider is its customer service. By opting for credit cards with the best customer ...

If you run into an issue when catching a flight, it can be reassuring to have the time and the attention of both customer service and gate agents. But American Airlines appears to be changing the ...

Less-than-truckload carrier Saia is laying off its customer service teams, opting to have local terminals handle the service function moving forward, a source close to the matter told FreightWaves.

Calling customer service is becoming an increasingly frustrating experience that includes automated messages asking customers to be patient. It's an experience that experts say will continue ...

Heading into the announcement, investors had waded into stocks in a bid that Trump's speech would bring clarity and stability to markets. Instead, the tariff announcements were worse than many feared.