From getting a refund to rebooking your trip, here’s what to know about handling air travel curveballs—and your rights as a traveler.

Residents grapple with financial strain, while CPS Energy offers programs to aid conservation and bill management.

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

Senior CX leaders from Visa, Walmart, Southwest Airlines, and other powerhouse brands will headline the 2026 Customer Response Summit at The Ritz--Carlton, Amelia Island. This year's program promises ...

Here’s what some of the biggest UC, collaboration and telecom leaders had to say about AI’s impact in 2026 in written responses to CRN’s 2026 CEO Outlook project.

Purpose-built AI that Improves Speed, Accuracy, and Governance for Regulated Enterprises Without Compromising Compliance or ControlLONDON, Feb. 04, 2026 (GLOBE NEWSWIRE) -- Smart Communications, a lea ...

Purpose-built AI that Improves Speed, Accuracy, and Governance for Regulated Enterprises Without Compromising Compliance or ControlLONDON, Feb. 04 ...

Enterprises are built on rules and regulations and essential practices and LLMs just aren't up to snuff when it comes to ...

The people you'll read about here are, as the Irish or the Scots would put it, eejits. To paraphrase Kirk Lazarus from Tropic Thunder, morons. Imbeciles. The dumbest folks that ever lived. Well, maybe ...

The barometer I often give our customers to gauge if their conversational AI is any good is painfully simple: is it good at conversations?

Twilio Programmable Voice enables Genspark's AI agent to place real-time calls on behalf of users worldwide, automating real-world tasks, including customer service inquiries, across 40+ countries ...