Northwest Plumbing Heating & AC has announced expanded furnace repair and installation, and plumbing services to meet increased demand during the winter months across the Quad Cities region. The ...

For the eighth year in a row, the small agency earned the highest rankings in the American Customer Satisfaction Index.

ServiceNow (NYSE:NOW) is a cloud computing and enterprise software company listed on the New York Stock Exchange, recognized ...

Record enterprise deals drive first $1 billion cloud revenue quarter, with data suggesting AI code generation tools expand Atlassian usage rather than shrink it.

Discover how customer-driven pricing sets prices based on perceived value and its impact on e-commerce, affecting consumer choices and competitive strategy.

Many companies and organizations have in recent years cut back on the number of employees dedicated to support issues, believing that AI solutions can handle this task for more efficiently.

The Cigna Group looks deeply undervalued with a 9x forward P/E, a 10–14% EPS growth target, a 2.2% yield, and buybacks. Click ...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

Explore the full archive of TIME, a century of journalism, insight, and perspective, with AI that helps you research, connect ideas, and uncover stories across every era and topic. Show me how TIME ...

To some, METR’s “time horizon plot” indicates that AI utopia—or apocalypse—is close at hand. The truth is more complicated.

For the last two decades, the internet has largely revolved around one predictable ritual. Humans ask questions and software returns answers. Search engines perfected this ritual, social media ...

Abstract: In the realm of service recommendation, personalized systems are essential for addressing information overload and satisfying diverse user preferences. However, traditional models, bound by ...