After a Mobile World Congress early this year full of meetings about customer-experience management (CEM), it was expected that the topic would get a lot of attention from many operators. Last week I ...
Read this recap of a recent high-value webinar featuring Grocery Outlet. This leading retailer needed an advanced service model to keep up with franchise growth—one that tracked service response times ...
LONDON--(BUSINESS WIRE)--12BET, shaping the igaming landscape since 2007, has been shortlisted for “Best Customer Service” at the EGR Operator Awards 2025. This recognition highlights 12BET’s ...
ChatSpark has launched AI Operator, a new agentic operations layer that enables customer service teams to manage, optimize, and automate customer support operations through natural language ...
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