Customer expectations continue to rise, as does competition; because of this, call center managers, and leadership must find ...

This article discusses three significant factors affecting the evolution of contact center agent-assist software. Generative AI is significantly impacting contact centers' function. Many firms already ...

These solutions align directly with Certinia’s focus on driving operational efficiencies and helping PSOs use AI to protect revenue and achieve growth, and as an early member of the Agentforce Partner ...

The software company is launching a “Buyer’s Agent Club” designed to help navigate an uncertain time in the real estate industry.