Certinia's customers will be amongst the first to benefit from the productivity boost that Agentforce promises. Salesforce ...

This article discusses three significant factors affecting the evolution of contact center agent-assist software. Generative AI is significantly impacting contact centers' function. Many firms already ...

The software company is launching a “Buyer’s Agent Club” designed to help navigate an uncertain time in the real estate industry.

Five9 is a cloud contact centre platform that offers lots ... such as intelligent virtual agent, AI agent assist, AI summaries and more. What’s distinctive about RingCentral is that it offers 400+ pre ...

Aisera’s platform – which includes the products AiseraGPT, AI Copilot, AI Search and Agent Assist – offers secure search solutions for all enterprise data, regardless of source, structure and format.

With that in mind, we here at CBS Sports decided to bring in the stretch run by offering an early preview of our annual free-agent rankings. For those new to this endeavor, every winter we rank ...

You will likely run into a lot of questions to which you have no ready answer. That's where specialized cruise travel agents come into play. Their expertise can help you avoid mistakes, whether you ...

But what about upcoming free-agent classes? Here's a look at the notable players who are set to become free agents in 2024-25 and beyond. Catcher: Elias Díaz, Gary Sánchez (mutual option), Yasmani ...

TIME NOW FOR A LOOK OUTSIDE. IT’S BEEN A PRETTY DAY. OUR STRETCH OF QUIET WEATHER, THOUGH COMING TO AN END AND OLGA EVENING STORMS COULD MAYBE IMPACT OPENING DAY AT THE FAIR. YEAH, THAT TIMING ...

So when the company launched its Amazon Connect cloud-based contact center platform in 2017, people took notice. Connect is a suite of cloud-based contact center services that leverage the artificial ...