Providing world-class service and helping our customers succeed is a top priority,” said Marie Anderson, Chief Customer Success Officer at ISN. “Earning a Stevie Award, and in multiple categories, is ...

ClearlyRated is the leading CX platform designed specifically for professional services firms. They help firms leverage the Net Promoter (R) Score survey methodology to gain deep insights, identify ...

Thermo Systems appoints John Dillon as COO to lead operations, strengthen execution, and scale customer-focused ...

The Group was also ranked third in Thailand under the international “Best Place to Work in Thailand 2025” certification, ...

MANAGUA, Nicaragua, Jan. 28, 2026 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and ...

This article was inspired by my encounters with customers and other stakeholders who have had bad service experiences with organisations and businesses, and highlights the role of employees in ...

DIfferentiation beyond AI is essential when companies have access to the same platforms. Leveraging employees in the customer experience is the new competitive advantage.

Over half of employees — especially millennials and Gen Z — want more say over where their benefit dollars go, according to a study by global HR solutions platform Alight. Instead of handing out a ...

MANILA, Philippines, January 05 2025 — Alongside competitive compensation and benefits, employees today place high value on acknowledgment for their work. The Filipino Workforce Trends – Aon Employee ...

CHILLICOTHE — Adena Health today (Jan. 7) announced it has been recognized by Press Ganey, the global leader in health care experience solutions and services, as a 2025 Human Experience (HX) Guardian ...

Las Vegas car racing experience hands out $350K in bonuses to employees Venezuela has a ton of oil. It also has something else America needs PG&E plans to remove century-old California dams. But there ...

The Secret Service has launched one of the most ambitious hiring efforts in its history, seeking to bring on thousands of agents and officers to ease strain on its overstretched workforce and prepare ...