The fintech firm adopted AI-powered surveys to better understand customer needs and address inefficiencies, which has led to ...

Got gripes about your commute? Your feedback could pay off–literally. The MTA officially launched its Spring 2025 Customers ...

Among the survey findings about health care issues that worsened since Optum took over regional health providers: About 36% of Optum patients who responded reported serious customer service ...

Nottingham, UK. April 5th, 2025 – Limited100, an East Midlands-based luxury car prints business celebrates “monumental” milestone with its 400th customer. Simon Wright, car enthusiast and founder said ...

The Kangra Airport, the busiest in the state, has been ranked number one in AAI ustomer satisfaction in the 2024 survey among all domestic airports in the country. To celebrate this achievement ...

Frequent social media users most commonly turn to a brand’s Facebook (55%) and Instagram (47%) accounts for customer service ... featured a survey of nearly 1,000 U.S. consumers across ...

A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on ...

And we all know the major flaw of surveys: customers saying things but not really doing them. Bad customer data in = bad customer data out. Just this morning ahead of Bishof's Tuesday, March 25 ...

The other week I made the disturbing discovery that Google Maps thinks the London apartment building I have lived in for the last 19 years is at an address I have never heard of. If you put this ...