How M&S has developed a customer experience that cross channels
Mar 9, 2022 · Loyalty, he said, is at the heart of multichannel services. In its latest update, M&S said that its Sparks digital-first loyalty scheme had more than 14m members in January 2022, with 1.1m members engaging with its Sparks advent calendar in early December 2021. More than 50,000 watched Sparks Live events, from cook-alongs to fashion previews.
Tesco shows how it adapted as shoppers moved online fast during …
Tesco today showed how it shifted its UK business online fast during the Covid-19 lockdown as demand for home delivery soared. Ecommerce grew from 9% of total UK sales to 16% over the course of the first quarter of its financial year.
70% of Argos sales start online, new company spotlight highlights
Jun 7, 2024 · The first RetailX UK 360° report 2024 looks at how general merchandise retailer Argos, which was founded in 1973 as a catalogue company, was an early ecommerce adopter and launched its first website in 1995.. Argos has been part of the Sainsbury’s group since 2016 and it now sells from a range of more than 60,000 products through what Sainsbury’s says is the fourth-most visited retail ...
JD Sports: “Everything we do revolves around our customer”
Dec 21, 2023 · That strategy has four main pillars – JD brand first, complementary concepts, beyond physical retail, and people, partners and communities. The customer experience is key to this strategy. “‘Beyond physical retail’ means placing the omnichannel customer at the heart of everything we do,” says Paterson. “We continue to upscale our ...
Research - InternetRetailing
Nov 1, 2024 · InternetRetailing hosts research and analysis covering all aspects of retail, ecommerce and the final mile. Powered by our research arm RetailX, our reports examine ecommerce by sector, region and by ranking retailers based on their performance. In addition to these reports, our editorial team works with various clients to produce topical ...
Tesco sets out improvements to customer experience as it unveils …
Tesco today set out what it was doing to improve its customers’ experience across sales channels, as it reported a rise in sales but a 28% drop in pre-tax profits.
39% of Sainsbury’s sales online in latest full-year - InternetRetailing
An average of 690,000 online grocery orders were placed each week during the year – and 130,000 orders a week were delivered via fast delivery services in the fourth quarter alone. Argos sales declined as the parent company focused on more profitable brand sales
Matalan adds 10 new third party brands to site; how its grown …
Dec 11, 2023 · Matalan has added 10 new third-party fashion brands, including Blue Vanilla, Quiz and Roman, to its website as it works to grow its online offering. The fashion and homeware retailer said it had carefully selected the brands to complement its existing roster. Matalan introduced third party brands to its site last September, and now includes […]
Marks & Spencer sets out 'competitive advantage' that stores give …
Jan 16, 2023 · Marks & Spencer today explains why stores give it a “competitive advantage” as part of an omnichannel business, as it announces a £480m investment in building bigger and better shops that is set to create more than 3,400 jobs.
Morrisons’ online sales triple as the supermarket diversifies its ...
Mar 11, 2021 · Morrisons today reports that its online sales tripled over its latest financial year, as it turned to a variety of digital ways to deliver groceries during Covid-19 lockdowns and restrictions.