Articles Performance Dashboard | Icons and Metrics - Five9
Performance Dashboard Icons and Metrics. This appendix provides information about the UI elements and metrics of the Performance Dashboard. Icons - Performance Dashboard uses the following icons: Icon. Description. Use the funnel and eye group selectors to filter data levels. Data is filtered based on selections made by using both selectors.
Agent Desktop - Agent Software - Agent Desktop Software - Five9
Increase agent productivity and improve performance by unlocking WFO functionality within Five9 Agent Desktop Plus. Give agents seamless access to view schedules and adherence, request time off, review evaluations, and more without having to leave their desktop app.
Articles Agent Desktop Plus | Broken UI images - Five9
This article provides the steps on how you can fix broken images in your Agent Desktop Plus application.
SSO | How to Add SSO Log In Button to ADT Plus Application
The SSO login button should now appear in the UI. Google Chrome: Step 1. Right-click on the Five9 Plus Adapter for the Agent Desktop Toolkit icon in your browser. If you cannot find the Five9 icon in the browser, click the puzzle icon then pin the extension. Step 2. Click Manage Extensions.
Login | Five9
The Intelligent Cloud Contact Center. Reset password. Not in the US? Europe. Canada. United Kingdom. Call our Customer Support Team at (866) 553-1459 or email us at [email protected].
Five9 Agent Desktop Plus | Five9
Equip your agents with full customer history and access to experts within the company so they can deliver informed, accurate responses to customer inquiries. Watch this video to see how Five9 Agent Desktop Plus can help you reimagine CX and realize results.
Five9 Agent Desktop Plus
Read this data sheet to learn: How Five9 Agent Desktop Plus provides agents with a single, intuitive desktop experience. What channels are available for agents for quick and successful resolution. How to put the focus back on what matters the most – the customer.
Go to www.five9.com and click Login. Type in your Username and Password then click Log In. Select Agent, if available, select Web (HTML5) from the dropdown list. Select the Station type and enter the Station ID.
Installing the Adapter for Agent Desktop Toolkit - Five9
Five9 Agent Desktop Toolkit is missing in the Browser. To resolve this issue, have the user click on the extensions icon and double-click' Five9 Agent Desktop Toolkit' to launch. The user can click the pin icon beside the Extension name to pin the …
Features. Easy-to-use, predictable UI. Deep levels of security controls and permissions. Real-time monitoring of agent desktop activity. Innovative agent assistance tools accelerate performance improvement. Unlimited evaluation form creation. Sophisticated implementation and …
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