How M&S has developed a customer experience that cross channels
Mar 9, 2022 · Loyalty, he said, is at the heart of multichannel services. In its latest update, M&S said that its Sparks digital-first loyalty scheme had more than 14m members in January 2022, …
Tesco shows how it adapted as shoppers moved online fast during …
Tesco today showed how it shifted its UK business online fast during the Covid-19 lockdown as demand for home delivery soared. Ecommerce grew from 9% of total UK sales to 16% over …
70% of Argos sales start online, new company spotlight highlights
Jun 7, 2024 · The first RetailX UK 360° report 2024 looks at how general merchandise retailer Argos, which was founded in 1973 as a catalogue company, was an early ecommerce adopter …
JD Sports: “Everything we do revolves around our customer”
Dec 21, 2023 · That strategy has four main pillars – JD brand first, complementary concepts, beyond physical retail, and people, partners and communities. The customer experience is key …
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Nov 1, 2024 · InternetRetailing hosts research and analysis covering all aspects of retail, ecommerce and the final mile. Powered by our research arm RetailX, our reports examine …
Tesco sets out improvements to customer experience as it unveils …
Tesco today set out what it was doing to improve its customers’ experience across sales channels, as it reported a rise in sales but a 28% drop in pre-tax profits.
Matalan adds 10 new third party brands to site; how its grown …
Dec 11, 2023 · Matalan has added 10 new third-party fashion brands, including Blue Vanilla, Quiz and Roman, to its website as it works to grow its online offering. The fashion and homeware …
Marks & Spencer sets out 'competitive advantage' that stores give …
Jan 16, 2023 · Marks & Spencer today explains why stores give it a “competitive advantage” as part of an omnichannel business, as it announces a £480m investment in building bigger and …
Morrisons’ online sales triple as the supermarket diversifies its ...
Mar 11, 2021 · Morrisons today reports that its online sales tripled over its latest financial year, as it turned to a variety of digital ways to deliver groceries during Covid-19 lockdowns and …
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SustainabilityX. Weekly updates on research reports, case studies and industry analysis from InternetRetailing. We are the magazine, portal and research source for European ecommerce …